Consumers are entitled to a right of revocation according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:

A. Cancellation policy for consumers

Right of withdrawal

These provisions apply exclusively to customers who are consumers within the meaning of the KSchG.

We grant all our customers from Austria, Germany, Switzerland, Italy, France, Belgium, Lichtenstein and Luxembourg the right to terminate this contract within fourteen days without giving reasons (statutory right of return).

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (akademie bios - Dr. Ernestina Mazza OG, Bergmanngasse 46/1/2, 8010 Graz, Austria, Tel.: +43 699 1 777 9 111, e-mail: by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached sample cancellation form for this purpose, which is, however, not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us or to Artha Verlagsauslieferung, Grüntenseestr. 42, 87466, Oy-Mittelberg / Haslach, Germany, without delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You have to bear the regular costs of the return if the delivered goods correspond to the ordered goods, the goods were delivered in perfect condition and if the price of the item to be returned does not exceed an amount of 40 euros. Otherwise, the return is free of charge for you. Please contact us in this case.

Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your revocation or the item, for us with its receipt.

You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.

Exclusion or premature expiration of the right of withdrawal

There is no right of withdrawal or cancellation within the meaning of the KSchG in the case of newspapers, journals and magazines, and in particular in the case of contracts for the delivery of audio or video recordings in a sealed package if the seal has been removed after delivery.

You do not have the right of withdrawal when registering for seminars, conferences and courses. If you wish to cancel binding registrations for trainings or courses, please note our cancellation conditions for trainings, seminars, supervision and individual accompaniment in the AGB.

The right of withdrawal expires prematurely for contracts for the delivery of digital contentif we have started the execution of the contract after you have expressly agreed that we start the execution of the contract before the expiry of the revocation period and you have confirmed your knowledge that you lose your right of revocation by your agreement with the start of the execution of the contract.

General notes

1) Please avoid damage and contamination of the goods. Please return the goods to us in the original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide adequate protection against transport damage with suitable packaging.
2) Please do not return the goods to us freight collect. If you want to have the postage costs refunded by us, which is only possible if the value of the goods exceeds € 40,- or if the goods are defective, please let us know and provide us with your bank details. We will then transfer the usual postage costs to you.
3) Please note that the aforementioned clauses 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Cancellation form

If you want to cancel the contract, please copy the text below into an email, fill in the empty fields, send us this email and return the goods prepaid:


academy bios - Dr. Ernestina Mazza OG
Bergmanngasse 46/1/2
8010 Graz

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)



Ordered on (*) ____________ / received on (*) __________________

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only in case of notification on paper)


(*) Delete as applicable