Consumers are entitled to a right of withdrawal in accordance with the following conditions, whereby the consumer is any natural person who concludes a legal transaction for purposes which cannot be attributed primarily to their commercial or independent professional activity:

A. Revocation instructions for consumers

Right of withdrawal

These provisions apply exclusively to customers who are consumers within the meaning of the Consumer Protection Act.

We grant all our customers from Austria, Germany, Switzerland, Italy, France, Belgium, Liechtenstein and Luxembourg the right to withdraw from this contract within fourteen days without giving reasons (legal right of return).

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (akademie bios – Dr. Ernestina Mazza OG, Bergmanngasse 46/1/2, 8010 Graz, Austria, Tel.: +43 699 1 777 9 111, e-mail: of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or e-mail). You can use the attached model withdrawal form, but this is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you withdraw from this contract, we will provide you with all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your being offered a type of delivery other than the cheapest, standard one offered by us) without delay and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You have to send the goods to us or to our partner “Artha Verlagsauslieferung, Grüntenseestrasse 42, 87466 Oy-Mittelberg / Haslach, Germany” immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the regular costs of the return if the delivered goods correspond to the ordered goods, the goods have been delivered in perfect condition and if the price of the goods to be returned does not exceed an amount of 40 euros. Otherwise, the return is free of charge for you (we cover the costs). Please contact us in this case beforehand.

Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the sending of your revocation declaration or the item, for us with its receipt.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.

Exclusion or premature lapse of the right of withdrawal

No right of withdrawal or withdrawal within the meaning of the Consumer Protection Act exists for newspapers and magazines, as well as in particular for contracts for the delivery of audio or video recordings in a sealed package, if the seal has been removed after delivery.

You have no right of withdrawal when registering for seminars, conferences and courses. If you would like to cancel binding applications for training or courses, please refer to our cancellation conditions for trainings, seminars, supervisions and individual appointments in the General Terms and Condidions.

The right of withdrawal expires prematurely in the case of contracts for the delivery of digital content, if we have started to execute the contract after you have expressly agreed that we will begin the execution of the contract before the expiry of the withdrawal period and you have confirmed to us your knowledge that you will lose your right of withdrawal by your consent at the beginning of the execution of the contract.

General notes

1) Please avoid damage and contamination of the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide sufficient protection against transport damage with appropriate packaging.
2) Please do not return the goods to us free of charge. If you would like to have the postage costs reimbursed by us, which is only possible with a value above € 40,- or in case of defects in the goods, please let us know and provide us with your bank details. We will then transfer the usual postage costs to you.
3) Please note that the aforementioned paragraphs 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Withdrawal form

If you want to cancel the contract, please copy the text below into an email, fill in the empty fields, send us this email and send the goods back where you cover the postage costs upfront:


akademie bios – Dr. Ernestina Mazza OG
Bergmanngasse 46/1/2
8010 Graz

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following services (*)



Ordered on (*) ____________ / received on (*) ____________________

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only for communication on paper)


(*) Please delete where inapplicable.